Amazon one-time passwords: item thefts and parcel switches

When you purchase a high-value item, Amazon may send you a one-time password (OTP) to provide to the courier when they deliver your parcel. However, we’ve found that many people have had issues with this system, including instances of couriers stealing the customer’s parcel. And when customers report the theft to Amazon, they face a battle to get a refund or replacement.

If you encounter problems with OTP deliveries, here are some steps you can take to resolve the issue. (23 Mar 2023)