Friday 23 June 2023

Warning: Potential Scam Email from Spanish Address Impersonating DPD Courier

Please be cautious if you receive an email with the subject line "Unsuccessful delivery - Let's reschedule your package" purportedly from a sender named "PKG-Support [10934]" This email appears to be a scam attempt.

DPD scam email - click image to view enlarged

The email claims to be from DPD Courier and states that they attempted to deliver a package to your address but received no response. It further suggests that you can reschedule the delivery by clicking on a link provided.

However, it is important to exercise caution and not interact with any links or provide personal information in response to this email. Several red flags indicate that this email may be a scam:

  1. Suspicious sender: The email is sent from an address that does not seem related to DPD or a legitimate courier service. The use of a personal Outlook email address raises doubts about the authenticity of the sender.

  2. Generic salutation: The email begins with a generic salutation, lacking personalised information such as your name or specific details about the supposed delivery.

  3. Urgency and pressure: The email attempts to create a sense of urgency by implying that the package delivery was missed and encourages you to reschedule immediately. Scammers often use urgency to prompt hasty actions without proper consideration.

  4. Request for interaction: The email asks you to click on a link to reschedule the delivery. Clicking on such links can lead to malicious websites, phishing attempts, or the download of harmful software onto your device.

  5. Poor grammar and wording: The email contains grammatical errors and awkward phrasing, which is often indicative of a scam email. Legitimate companies typically maintain professional language in their communications.

To protect yourself from potential scams like this, it is advisable not to click on any suspicious links, provide personal information, or engage with emails that raise doubts about their authenticity. If you have any concerns about a package delivery, it is recommended to directly contact the courier service using official contact information obtained from their official website or trusted sources.

Stay vigilant and always prioritise your online security.

If you have received an email which you’re not quite sure about, forward it to

Thursday 22 June 2023

Beware of ATM scammers while abroad

This summer, travellers are being warned about the danger posed by ATM scammers who aim to steal their bank details and personal data, with card skimming being a common tactic.

A recent study by NordVPN found data from more than six million payment cards for sale on the dark web, with 164,000 belonging to people from the UK.

Find out how card skimming works, the other tactics fraudsters use to steal your information and how to protect yourself from this scam.

Dodge ATM scams

Source: Which? (21 Jun 2023)

Sneaky scammers target O2 customers

Watch out for fraudulent phone calls targeting O2 customers with bogus discount offers. This 'vishing' scam involves criminals attempting to gain access to your account by promising a 50% discount on your mobile phone bill. If you accept the offer, you'll receive a text message containing a one-time passcode. And if you provide this to the scammer, they can change the password on your account.

Click here to learn more about how vishing scams works and what steps to take if you receive this call.

Vishing scams

Source: Which? (20 Jun 2023)

Scamwatch: fraudsters hack hotels to steal bank details

A reader contacted us after being targeted by scammers posing as her hotel. After making an online booking, she received an email that appeared to be from the hotel, stating that new security regulations required guests to consent to them holding their credit card information.

The email contained a link to confirm her details, which she clicked on and provided her information. Fortunately, she cancelled her credit card before any damage was done.

It can be hard to tell whether an email is genuine or not. If you've fallen victim to an email scam, follow the steps outlined in our story.

Next steps

Source: Which? (21 Jun 2023)

Sunday 18 June 2023

Urgent Warning: Beware of Phishing Email Offering Bogus Oral-B Toothbrush Prize

It has come to our attention that a highly deceptive phishing email is currently circulating, targeting individuals like yourself with promises of receiving a fantastic prize related to Boots Oral-B toothbrushes. We urge you to exercise extreme caution and take appropriate measures to protect your personal information and digital security.

Phishing emails are fraudulent attempts made by malicious individuals to trick unsuspecting recipients into revealing sensitive information such as passwords, credit card details, or personal data. These scammers often impersonate well-known brands, such as Boots and Oral-B, to gain credibility and deceive innocent victims. Unfortunately, such scams have become increasingly sophisticated, making it crucial for us to remain vigilant and proactive.

Here are some key indicators to help you identify the phishing email:

  • Sender's Email Address: Pay close attention to the sender's email address. Genuine communications from reputable organisations will typically come from official domain addresses. Be cautious if the email comes from suspicious or unrelated domains.
  • Poor Grammar and Spelling: Phishing emails often contain grammatical errors, typos, or awkward language usage. Legitimate communications from reputable companies generally maintain a high standard of writing.
  • Urgency and Unrealistic Claims: Phishing emails commonly use urgency and irresistible offers to pressure recipients into taking immediate action. Be skeptical if the email insists on an urgent response or promises an excessively valuable reward.
  • Request for Personal Information: Legitimate companies rarely ask for sensitive personal information via email. Be cautious if the email requests your social security number, credit card details, or passwords.

To safeguard yourself from falling victim to phishing attempts:

  1. Do not click on any links or download attachments from suspicious emails.
  2. Avoid providing personal information or financial details via email or unfamiliar websites.
  3. Verify the legitimacy of the email by contacting the company directly through official channels.
  4. Keep your devices, operating systems, and antivirus software up to date.
  5. Educate yourself and stay informed about common phishing techniques and trends.

Please share this warning with your friends, family, and colleagues to ensure their awareness and protection against this fraudulent scheme. By remaining vigilant and collectively fighting against such cyber threats, we can help create a safer online environment for everyone.

Remember, your online safety is of utmost importance. Stay cautious, stay informed, and together, we can outsmart these cybercriminals.

getsafeonline check on url not safe

Virustotal check reveals phishing url

Reported the phishing email to

Safeguarding Week 2023 - Scams Awareness

The aim of the session is to raise awareness of scam mail and telephone calls, helping attendees to identify the different types of mail and telephone scams through increased awareness whilst looking at some frequently seen examples.

Attendees will also be given a greater awareness of how to protect themselves and where to report scams.

The aims of the session

  • To understand the meaning of scams and their terms.
  • Understand what scams are and how to recognise them.
  • How to identify scam mail.
  • How to identify scam telephone calls
  • Common types of phone scams
  • How we can protect ourselves
  • Where to go for help
  • How to report a scam

Around 40 minutes of easy conversation accompanying a PowerPoint slide show.

This session is open to both professionals within safeguarding and the wider public and communities.

Date: Wed, 21 Jun 2023 10:00 - 10:45 BST

Location: online

Source: Book a FREE slot at eventbrite

Friday 16 June 2023

Building Trust and Inclusion: The Met Introduces Full-Time LGBT+ Liaison Officers

The Metropolitan Police (Met) in London is taking significant steps to restore trust and improve its relationship with the LGBT+ community. Met Police Commissioner Sir Mark Rowley has committed to addressing the findings of Baroness Casey's report and has introduced full-time LGBT+ liaison officers who will focus on working with LGBT+ individuals and organisations in the city.

The establishment of LGBT+ Community Liaison Officers (CLOs) is part of the Met's efforts to enhance neighbourhood policing in London and build stronger bonds of trust with the LGBT+ community. These dedicated officers, developed in collaboration with community members and the LGBT+ Independent Advisory Group, will serve as a single point of contact for LGBT+ individuals throughout the city, aiming to rebuild trust.

The introduction of full-time LGBT+ CLOs comes in response to incidents and investigations that have eroded trust within the community. By providing support, advice, and a direct line of communication, these officers will work alongside their voluntary colleagues to address LGBT+ issues and promote a safer and more inclusive environment.

PC Sam Varnham, the CLO for Harrow, Barnet, and Brent, expressed the importance of creating a world where everyone can feel safe and accepted for who they are. The Met's commitment to change is further emphasised by Commissioner Sir Mark Rowley, who acknowledged the systems and processes that led to bias and discrimination and expressed his determination to build a new Met that all Londoners can be proud of.

The decision to reinstate dedicated LGBT+ liaison officers was welcomed by activist Peter Tatchell, who believes it will strengthen collaboration between the police and local LGBT+ communities, ultimately leading to a decrease in hate crimes and better protection for LGBT+ individuals.

Commander Colin Wingrove, head of Community Engagement, highlighted London's diverse nature and the significance of every LGBT+ person feeling safe and confident in their local police service. The Met has been actively listening to community groups and partners to improve engagement and better serve the LGBT+ community in London.

Overall, the Met's restoration of full-time LGBT+ liaison officers demonstrates a commitment to rebuilding trust, addressing past failings, and ensuring the safety and well-being of London's LGBT+ community.

Source: Met News (12 June 2023)

Thursday 15 June 2023

Beware of online job scams on Indeed and LinkedIn

Fraudsters are posing as employers and recruiters on Indeed and LinkedIn. Shockingly, one out of every five people targeted by fake job offers loses money.

We recently applied for a customer service position at an insurance company we found on Indeed. At first glance, the offer seemed authentic and the salary was reasonable. However, we soon discovered that a scammer was posing as a recruiter for the company, hiring people to illegally transfer funds between accounts using a cryptocurrency platform.

Have you received a job offer and been uncertain about its authenticity? Learn more about some of the most dangerous job scams and get advice on searching for jobs online safely.

Fraudulent job roles

Source: Which? (14 Jun 2023)

Scammers target Monzo customers

Monzo customers should beware of fake texts that lead to a copycat website aiming to steal personal information, which can then be used for identity fraud.

The phishing site asks victims to pass a security challenge to prove they're not a robot and then requests personal information such as your email address, password, debit card Pin, and a selfie video. If you provide this information, you'll be giving your details to a scammer.

Have you received a fraudulent text claiming to be from your bank? Discover our expert tips on how to protect yourself from banking scams.

Fake Monzo texts

Source: Which? (9 Jun 2023)

Guinness giveaway scam

Scammers seek to exploit people before Father's Day with a fake Guinness ‘giveaway' on WhatsApp.

This scam involves dodgy messages that offer the chance to 'win one of 750 Guinness mini fridges'. The link in these messages takes you to a fake website where you’re asked to provide payment information for delivery of your ‘prize’.

We have an example of what this scam looks like, so you know what actions to take if you receive it.

Guinness prize scam

Source: Which? (12 Jun 2023)

Monday 12 June 2023


This is an urgent appeal regarding a stolen car in the West Heath area. A White Jaguar F space with license plate BJ21LNE, year 2021, was stolen between 03:00 AM and 04:00 AM on the 8th of June 2023 from Axminster Crescent, Welling, DA16 1EU.

We kindly request all residents in the area to check their CCTV footage or any other surveillance devices that they may have installed, especially if you live in the vicinity of Axminster Crescent. Your assistance in reviewing any relevant footage could be crucial in locating the stolen vehicle.

If you have seen this car or have any information regarding its whereabouts, we urge you to come forward and report it immediately to either the owner or West Heath Police on 101, or you can contact them directly at 020 8721 2885. Additionally, you can reach out via email at Any piece of information, no matter how small, could be vital in recovering the stolen car.

Alternatively, if you prefer to remain anonymous, you can call Crimestoppers on 0800 555 1111. Your anonymity will be protected, and your information could still make a significant difference in solving this case.

We deeply appreciate your cooperation and assistance in this matter. Together, we can help ensure the safe return of the stolen vehicle and bring the culprits to justice. Please spread the word among your neighbours, friends, and acquaintances to maximise the chances of finding the stolen car.

Thank you for your vigilance and support.

Stay safe.

Source: Nextdoor (11 June 2023)

Thursday 8 June 2023

Beware of HMRC scammers

As the tax credits deadline approaches, scammers are attempting to deceive people by pretending to be HMRC. They may claim that your information is outdated, a payment has failed, or you'll face arrest if you do not settle a tax debt. These scammers may contact you via unsolicited phone calls and emails that contain phishing links.

Discover specific HMRC scams that have been reported to Which? and learn how to renew your tax credits for free online.

Dodge HMRC scammers

Source: Which? (6 Jun 2023)

How do you spot a scam?

In the latest episode of our Which? Get Answers podcast, we dive into the topic of spotting scams. At a time when the cost of living is rising, people may be more likely to fall prey to scammers.

To help you stay safe, our host Lucia Ariano and scams editor Stephen Maunder share some valuable tips on identifying scams.

How confident are you in your ability to spot a scam? Tune in to our podcast to learn more.

Tips on spotting scams 

Source: Which? (7 Jun 2023)

Be on your guard against credit card fraudsters

Matthew Jenkin, a researcher at Which?, had to fight for a refund when he became a victim of credit card fraud. He received a call from a scammer who said they worked for his bank’s fraud team. The caller asked him to confirm recent expenditures and claimed there had been large payments made on his card. The scammer managed to deceive Matthew and run up a bill of nearly £1,000 on his card.

Have you fallen victim to something similar? Find out how to identify red flags and protect yourself from credit card fraud.

Stay alert

Source: Which? (6 Jun 2023)

Wednesday 7 June 2023

Bexley Borough Neighbourhood Watch Association Recognizes Outstanding Contributions at Annual General Meeting

On Monday, June 5th, the Bexley Borough Neighbourhood Watch Association held its highly anticipated Annual General Meeting at the Geddes Place United Reformed Church. The event was a resounding success, bringing together dedicated coordinators and esteemed guests who shared invaluable insights into crime prevention and community engagement. This gathering served as a platform to recognize exceptional individuals and discuss pressing matters affecting the Bexley community.

The presence of influential figures added significant weight to the event, providing attendees with unique perspectives on the state of crime in Bexley. Bexley Police Superintendent, Simon Corbin, and Inspector Paula Dodds graced the stage, delivering insightful speeches and answering questions from the vigilant coordinators. Their presence not only demonstrated the dedication of the local law enforcement to the cause of community safety but also allowed attendees to gain a deeper understanding of crime prevention strategies.

Maria Rumbol, the Hate Crime and Modern Slavery officer from Bexley Council, gave a thought-provoking presentation on her important work. Rumbol enlightened the audience about the signs that could indicate someone is a victim of hate crime or modern slavery, emphasizing the need for heightened awareness and vigilance within the community. Her dedication to combatting these issues is truly commendable, and her insights will undoubtedly empower coordinators to make a difference in their neighbourhoods.

A highlight of the evening was the presentation of the prestigious Violaine Therond award. The esteemed honour was bestowed upon Claire Watts, the coordinator for Heath Way in Barnehurst, in recognition of her exceptional efforts in fostering a strong sense of community. Watts's remarkable work in bringing together residents from 130 houses was acknowledged and celebrated. Through her tireless organization of regular street parties, the latest of which drew a staggering attendance of over 700 guests in honour of the Coronation, she has truly strengthened the bonds between neighbours. Watts's dedication to creating a vibrant and united community since becoming a coordinator in 2010 is an inspiration to all. Additionally, her success in recruiting 10 deputies further exemplifies her commitment to nurturing community spirit. Congratulations to Claire Watts and the other nominees for their outstanding contributions.

Following the awards ceremony, the association conducted its elections, reaffirming the commitment of several key members. Grant Murrell and Dave Potter were re-elected as Chair and Vice Chair, respectively, demonstrating the trust placed in their leadership and their unwavering dedication to the association's goals. Anna Smith and Claire Tack were re-elected as Treasurer and Secretary, ensuring the continuity of crucial administrative functions. The newly elected committee members, including Stewart Bartle, Tony Alcorn, Steve James, Amrik Seehra, Sandra Fox, Maria Rodrigues, Olu Obafaiye, Hugh Neal, Paul Bamford, Saby Ghosh, Karen Nathan, John Hancock, Ron Calcutt, and Hilary Haslam, further strengthen the association's diverse and capable team.

The Annual General Meeting of the Bexley Borough Neighbourhood Watch Association has undoubtedly left a lasting impact on the attendees. The event served as a testament to the power of community involvement and collaboration in creating safer neighbourhoods. As coordinators and members of the association, their dedication to the well-being of the community will continue to drive positive change and foster a spirit of unity in Bexley.

Photos L-R Inspector Paula Dodds, Superintendent Simon Corbin, Claire Watts & Newly elected Mayor Cllr Ahmet Dourmoush

 Newly elected Mayor Cllr Ahmet Dourmoush & Claire Watts

Claire Watts & Newly elected Mayor Cllr Ahmet Dourmoush


Thursday 1 June 2023

Cyber-romance scammers

Romance scammers are targeting vulnerable individuals on charity Facebook pages that focus on sensitive topics such as mental health, bereavement and ageing. We've seen scammers lurking on pages belonging to Age UK, The Good Grief Trust and Mind.

Romance scammers often use grooming techniques, where they connect with their victims before exploiting them financially.

Remember, it's crucial to stay vigilant and cautious when interacting with strangers online, especially on platforms where vulnerability is prevalent. Learn more about the tactics used by romance scammers and see our advice on identifying genuine posters from fraudsters.

Romance exploitation

Source: Which? (31 May 2023)

Beware of fake Microsoft fraud protection emails

If you have a Hotmail or Microsoft Outlook email account, watch out for fake ‘fraud protection’ emails that prompt you to log into your account.

These emails claim to be from the Outlook Support Team, are flagged as ‘high priority’, and state that they come from a ‘trusted sender’. The messages inform you that there’s been suspicious activity on your account and say you’ll need to click a link to log in. If you do so and enter your details, you could end up giving personal information to scammers, potentially compromising your other accounts.

Microsoft will never ask you to provide personal information or login credentials via email. Learn how to spot and report this latest Microsoft scam.

Fraud protection scams

Source: Which? (31 May 2023)

Fraud protection scams Scamwatch: fake online banking apps

One reader contacted us after falling victim to a scam when selling a £500 camera on Facebook Marketplace. When collecting the camera in person, the fraudster showed a fake Santander screen as 'proof' that the money had been transferred to the victim's bank account. In reality, the payment confirmation was fake.

Have you fallen victim to something similar? Get our expert advice on dodging scams when selling online.

Fake banking apps

Source: Which? (30 May 2023)

Top 10 scam calls plaguing the UK

In the past six months, there were more than 3.4m searches for phone contract scams on the website Who Called Me - a site that helps you es...