Revealed: How to beat the 'Windows Defender' scam

Scammers are using fake Windows Defender pop-up messages to convince PC users to hand over hundreds of pounds.

In reality, however, these warnings are completely false and have nothing to do with Microsoft. They are caused by trojan malware that can delete, block, modify, leak or copy data. But your device isn't affected by this trojan – it's simply a window trying to convince you to call the number on-screen.

Our tech support experts explain how to protect your PC and remove these pop-ups for good.

Protect your PC

Source: Which? (27 Apr 2024)

5 scam calls to beware of

Ofcom, the communications regulator, found that people were less likely to identify calls on their mobiles as suspicious straight away, compared to dubious emails and texts.

So we’ve shared the 5 latest scam calls that are doing the rounds. Let’s hang up on dodgy callers.

Scam calls

Source: Which? (08 May 2024)

Fraud is soaring on second-hand marketplaces

Snapping up a bargain or making a bit of cash selling second-hand goods online might seem simple, but scammers are lurking on these platforms.

Our latest survey of more than 1,000 second-hand marketplace buyers and 1,000 second-hand marketplace sellers revealed that a third of buyers (32%) and a fifth (22%) of sellers had experienced a scam on a second-hand marketplace in the two years to January 2024.

Read our tips to stay safe when you're browsing second-hand marketplaces.

Marketplace red flags

Source: Which? (09 May 2024)

Beware of Phishing Scam: "Claim Your Prize Complete Our Survey46"

Scam and phishing email

Note the misspelling and fake email

Date scam email received

The email described (CLAIM YOUR PRIZE COMPLETE OUR SURVEY46) has all the hallmarks of a phishing scam. Here are some of the red flags:

• Unrealistic Offer: A brand new 36-piece Tupperware modular set is a very enticing offer, and scammers often use such prizes to lure people in.
• Sense of Urgency: The email might pressure you to complete the survey immediately to claim your prize. This tactic is used to create a sense of urgency and cloud your judgment.
• Generic Email Address: Phishing emails often come from generic email addresses that don't match a legitimate company.

Here's what you should do:

• Do not click on any links or attachments in the email. Clicking on these links can download malware to your device or take you to a fake website designed to steal your personal information.
• Do not respond to the email. Responding to phishing emails confirms to the scammers that your email address is active and they may target you with more scams in the future.
• Report the email as spam. Most email providers have a way for you to report spam emails. This helps them identify and block future phishing attempts.

If you're unsure whether an email is legitimate, it's always best to err on the side of caution and delete it. You can also contact the company directly (using a phone number or email address you know is genuine) to inquire about the supposed offer.

Here are some additional tips for avoiding phishing scams:

• Be wary of emails that ask for your personal information, such as your credit card number or password.
• Be suspicious of emails that create a sense of urgency.
• If an offer seems too good to be true, it probably is.
• Always verify the sender's email address before opening any attachments or clicking on any links.

The above email has been reported and forwarded to report@phishing.gov.uk 

PREVENT KEYLESS CAR THEFT – 8 QUICK PREVENTION TIPS

8 Ways to Stop Keyless Car Theft

Keyless entry cars are convenient, but they can be vulnerable to theft by tech-savvy criminals. Here are 8 quick tips to secure your car:

1. Park Smartly: Avoid parking on the street at night, especially in high-crime areas. Opt for a well-lit garage or driveway whenever possible.

2. Signal Blocking Pouch: Keep your key fob in a Faraday pouch when not in use. This blocks the signal thieves need to amplify and relay to steal your car.

3. Fob Off!: Some fobs have a sleep mode that disables the signal when not in use. Check your car's manual to see if this is an option.

4. Keep it Close: Store your key fob away from entry points like doors and windows. This reduces the chance of thieves using a relay attack.

5. Steering Wheel Lock: While not as high-tech, a visible steering wheel lock can deter thieves who may not want to deal with the extra hassle.

6. Alarm System: Consider adding an aftermarket alarm system to your car for an extra layer of security and noise deterrence.

7. Home Security Matters: Good outdoor lighting and security cameras around your home can make would-be thieves think twice.

8. Talk to a Pro: Consult your car dealership or a security specialist for advice on additional security options specific to your car model.

For more tips and information on PREVENT KEYLESS CAR THEFT – 8 QUICK PREVENTION TIPS visit https://www.locksmiths.co.uk/faq/keyless-car-theft/

WhatsApp Scam Alert: Don't Fall for Fake Video Call Codes

Beware of a new WhatsApp scam targeting group chats! Fraudsters are impersonating group members to steal accounts. Here's how it works and how to stay safe:

The Scam:

• You receive a WhatsApp audio call from someone pretending to be another group member.
• They offer a one-time code to join a video call and ask you to share it for "registration."
• This code is actually for registering your WhatsApp to a new device, giving them access!
• Once in, they enable two-step verification, locking you out.
• They then message your contacts for urgent money transfers.

Protect Yourself:

• Never share account details, passcodes, or verification codes with anyone.
• If suspicious, report and block the sender directly in WhatsApp.
• Enable two-step verification (2SV) for extra protection. (Settings > Account > Two-step verification)
• When receiving unusual requests, call the person outside WhatsApp to confirm their identity.
• Report spam or block senders within WhatsApp (press and hold message > Report).

Reported Impacts:

• Islamic religious groups (63)
• Christian religious groups (56)
• Work chats (50)

Report Fraud:

• England, Wales, N. Ireland: https://www.actionfraud.police.uk/ or 0300 123 2040
• Scotland: Police Scotland on 101
• Get more fraud protection tips: https://stopthinkfraud.campaign.gov.uk/

Stay vigilant and spread the word!

Source: Action Fraud (03-05-2024)