Neighbourhood Watch schemes have long been a cornerstone of British community spirit. Traditionally, keeping an eye out meant relying on window stickers, local newsletters, or chance chats over the garden fence.
With Neighbours by Ring, local safety and community awareness are going digital. Integrated directly into the main Ring app, this free feature acts as a hyper-local digital noticeboard, helping UK residents share real-time safety alerts, report suspicious activity, and reunite lost pets.
Below is everything you need to know about how Neighbours works alongside traditional Neighbourhood Watch principles, how to access it correctly in the UK, and how to report alerts effectively.
📌 Important UK Download & Access Note
Do NOT search for "Neighbors by Ring" as a standalone app: If you search for the separate Neighbors by Ring app in the UK Google Play Store or Apple App Store, you will see an error message stating: "This item is not available in your country". That standalone listing is restricted to the US.
Download the main "Ring" App: In the UK, the Neighbours feature is built directly inside the standard, main Ring app (by Ring.com).
No Ring Device Required: You do not need to own a Ring Video Doorbell or Security Camera. Anyone can download the free Ring app on iOS or Android, create an account, and access the Neighbours feed.
What is Neighbours by Ring?
Neighbours is a community-powered space built into the standard Ring app. It creates a hyper-local safety radius around your home address so you can stay informed about what’s happening in your immediate area.
Key Highlights:
No Ring Device Required: You do not need to own a Ring Video Doorbell or Security Camera to use the Neighbours feature—it is completely free for anyone who downloads the Ring app on iOS or Android.
Customisable Radius: You can adjust the size of your neighbourhood boundary (from 0.1 to 5 miles) to focus strictly on your street or broaden it to cover surrounding roads.
Multi-Location Support: You can set up and monitor up to three different locations (such as your home, a relative’s property, or your workplace).
🚨 CRITICAL: Report Crime to the Police FIRST (CAD / Crime Reference Number)
Sharing CCTV or doorbell footage on community apps is a fantastic way to keep your street informed, but posting on an app does NOT automatically report the incident to the police.
In a recent meeting with a local Safer Neighbourhoods Team (SNT), an officer highlighted a major issue: residents frequently share footage of attempted vehicle thefts or suspicious activity online, yet when officers check police systems, zero incidents are recorded for that street.
If an incident is not officially reported to the police:
It doesn't count towards local crime statistics—which can lead to reduced police patrols and fewer resources allocated to your area.
Police cannot investigate or view your footage without an official case file open.
The Correct Step-by-Step Reporting Process:
Report to the Police First:
Emergency (Active Crime in Progress): Call 999 immediately.
Non-Emergency / Past Incident (e.g. Attempted Car Theft): Call 101 or submit an online crime report via your local police force website (e.g. Metropolitan Police).
Obtain Your Reference Number: Note down the CAD (Computer Aided Dispatch) Reference Number or Crime Reference Number provided by the police.
Share on Neighbours by Ring: Create your post in the Ring app, attach your details/footage, and always include your CAD or Crime Reference Number in the description.
Why include your CAD/Crime Ref? Quoting your reference number allows neighbours whose cameras may have captured the same suspect to pass their clips to the police under the same case file, building a solid evidential chain.
How It Complements UK Neighbourhood Watch Schemes
Real-Time Safety Alerts: Instead of waiting days to hear about an incident on a local forum or WhatsApp group, Neighbours sends instant push notifications when a nearby resident posts a verified safety concern or alert.
Reuniting Lost Pets (Search Party): Ring works in partnership with Dogs Trust in the UK. When a dog goes missing nearby, owners can post a lost pet alert. Outdoor Ring cameras can even help match lost dog reports, allowing neighbours to coordinate a search party and bring missing pets home safely.
Public Safety Engagement: Verified public safety organisations and local community groups can post official updates, offer safety tips, or issue urgent warnings directly to the feed.
Complete Privacy & Control: Your home address and video footage are never publicly broadcast. Poster details remain anonymous (e.g., "Neighbour 1") to protect user privacy, and you maintain full control over what footage or details you share.
Step-by-Step: How to Access & Set Up Neighbours
Download the Ring App: Search for "Ring" (by Ring.com) on the Apple App Store or Google Play Store (do not search for the standalone US "Neighbors" app).
Open the Neighbours Tile: Log in or create a free account, then tap the Neighbours tile on your main app dashboard.
Set Your Boundary: Go to your Neighbours settings to define your neighbourhood radius (0.1 to 5 miles) and adjust your notification preferences so you only receive alerts that matter to you.
Step-by-Step: How to Report an Alert or Post an Update
If you witness a security concern, suspicious activity, or lose a pet, publishing an alert takes only a few taps:
Open Neighbours: Launch the Ring app and navigate to the Neighbours section.
Tap the Plus (+) / Post Button: Select the option to create a new post.
Choose Your Post Category:
Safety / Incident: Share details regarding suspicious activity, attempted break-ins, or local hazards.
Lost Pet: Upload details and photos to initiate a local Search Party.
Community Updates: Share general safety advice or local community notices.
Add Context, Media & Police Ref: Write a concise description (time, location details, context), attach relevant photo or video clips, and include your CAD or Crime Reference Number.
Publish to Your Neighbourhood: Tap Share. Once verified by moderation, your alert will notify nearby residents within your set radius.
Note: Always report active crimes or emergencies directly to 999 (or 101 for non-emergencies) before posting on community apps.
Summary
By combining traditional community vigilance with modern digital tools, Neighbours by Ring empowers UK residents to look out for one another more effectively than ever. Whether it's preventing local vehicle crime or bringing a lost dog back home, staying connected—and ensuring crimes are officially reported to the police—is the simplest way to build safer, stronger British communities.