One parent was conned out of £3,600 in the WhatsApp impersonation scam. Even after several weeks spent investigating, their bank initially refused to refund them. But we thought that shouldn’t be the end of the matter.
This story shows what a lottery the reimbursement process can be for scam victims, even with the voluntary code designed to protect them. We also explain how to get your money back from your bank if you've been deceived.