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| https://www.atol.org/check-for-atol/ |
If your travel company has gone into administration, you may be able to claim a refund through the ATOL protection scheme. This blog post will discuss a helpful video from ATOL that walks you through how to make an ATOL claim using the ATOL portal.
What is ATOL protection?
ATOL protection is a financial failure scheme for package and flight-only travel companies in the UK. If your travel company goes into administration, ATOL protection can help you get a refund for your holiday or get back home if you are already abroad.
How to make an ATOL claim
You can make an ATOL claim online through the ATOL portal. To do this, you will need your ATOL certificate number and your booking reference number.
ATOL has a helpful video that walks you through the process of making an ATOL claim using the ATOL portal.
In the video, ATOL explains:
- What information you need to provide
- How to submit your claim
- What to do if you have any questions
You can watch the video here: [as below]
Once you have submitted your claim, ATOL will process it and let you know the outcome.
If your claim is successful, you will receive a refund for your holiday.
If your claim is unsuccessful, ATOL will let you know why and what your options are.
Here are some additional tips for making an ATOL claim:
- Make sure you have all the information you need before you start the process.
- Be patient. It may take some time for ATOL to process your claim.
- If you have any questions, please contact ATOL directly.
We hope this blog post has been helpful.
Please note: This blog post is for informational purposes only and should not be construed as legal advice.
Additional resources:
https://www.caa.co.uk/atol-protection/ https://www.atol.org/atol-failures/ https://www.atol.org/claims/i-want-to-make-a-claim/
