We spoke to Ann, who searched online for her airline's phone number, but
clicked on a result that connected her to a scammer. The fraudster
claimed her flight was at risk of cancellation over 'airport taxes',
pressuring her into a £370 card payment, only for the confirmation to
come from a suspicious third party.
This is how scammers exploit search ads. Read
how Ann fought for a refund and get our expert tips on checking company
details to protect yourself from online search scams.
Source: Which? (19 Mar 2026)
