Our scams expert, Faye Lipson, spoke to a Booking.com customer who paid around £860 to book a villa in Malta, which turned out to be a fraudulent listing.
Booking.com promised to refund them, but after seven months of trying to get their money back, the customer was still out of pocket. Find out what happened when Faye stepped in, plus how to protect yourself against holiday scams.
Source: Which? (19 Feb 2026)