Which? have uncovered scammers on X (formerly Twitter) posing as real customer service agents for a number of well-known brands over the past few months. Most recently, we found 37 fake Zara accounts that were replying to customers' genuine queries on X in a bid to steal their personal data.
Read their investigation to find out how the Zara scam works and how to spot fake social media posts.
Fake agents on X
Source: Which? (15 Jul 2024)
