Nearly one in 10 Booking.com customers in our survey believe they have been sent scam messages. These are often dangerously convincing messages sent by third-party scammers but which appear to come from Booking.com itself.
We're calling on Ofcom to investigate whether the site is doing enough to remove illegal content and protect users. Find out how these scams work so you can protect yourself.
How these scams catch people out
Source: Which? (28 Aug 2025)
