The email could be legitimate or a scam. Here's how to assess it:
Signs it could be legitimate:
- It mentions a specific company, Simplyhealth, which is a real health insurance provider.
- It provides instructions for checking your claims within your online account or app (SimplyPlan), which is a standard way for legitimate companies to handle claims.
Signs it could be a scam:
- Generic greeting: "Good news" is vague. A legitimate email might address you by name.
- Sense of urgency: Phrases like "on its way" or "click here" can be used to pressure you into clicking a link without thinking.
- Discouragement from replying: Legitimate companies usually have customer service email addresses.
Here's what you can do:
- Don't click the link in the email.
- Log in to your Simplyhealth account directly (not through the email link) and check your claims section. You should see information about the approved claim there.
- Call Simplyhealth directly using the phone number you know is theirs (not one provided in the email) and ask about the claim.
By checking directly with Simplyhealth, you'll be sure you're dealing with a legitimate claim and avoid any phishing attempts.
