10 things every smartphone owner should do

For many of us, our smartphone is an essential part of daily life – as a result, learning how to secure your device against threats is crucial.

It only takes a few minutes to tweak to your device settings, including checking for security updates and enabling two-factor authentication. It can have a huge impact. Our expert walks you through the simple steps to make sure your smartphone data is protected. Keep your phone safe from scammers

Source: Which? (22 Jan 2025)

Booking.com scam warning

Booking a holiday can be a stressful and pricey process, and scammers are looking to take advantage.

We recently heard from one Booking.com customer who booked a hotel and then received suspicious messages through the Booking.com app, apparently from the hotel. In reality, a security incident had allowed fraudsters to contact her through the app. Check out the full story and how to spot a booking scam. How to spot suspicious messages

Source: Which? (29 Jan 2025)

Dodgy investment offers are doing the rounds

An investment scam is when someone offers you a fake – but often convincing – opportunity to make a profit after they hand over a sum of money.

There are some telltale signs to look out for, including companies contacting you out of the blue or trying to rush you into a decision. Make sure you're aware of the warning signs by checking our full list. Protect your money

Source: Which? (29 Jan 2025)

Could You Spot a Lonely Neighbour? How Neighbourhood Watch Can Help

Loneliness and social isolation can affect anyone, regardless of age or background. It can be triggered by life changes like bereavement, retirement, or even just a lack of connection with those around us. If someone in your road was feeling socially isolated, could you spot the signs? Would you know how to help? Neighbourhood Watch Coordinators can play a vital role in supporting those experiencing loneliness. Read on for our top tips.

Isolation can lead to a decline in both physical and mental health. Unfortunately, those who are most lonely and isolated are often the least likely to ask for help. That's why it's so important for us to be aware and proactive. The most helpful thing you can do is keep an eye out for anyone showing signs of withdrawal and encourage them to reconnect and seek help.

Spotting the Signs of Loneliness

It's not always obvious, but here are some changes in behaviour to watch out for that might suggest someone is struggling:

• Changes in routine: Not answering phone calls; no longer attending events or social gatherings; not opening their curtains or answering their doors.
• Withdrawal: Unwillingness to engage in conversation; seeming sad, unmotivated, or unusually quiet.
• Neglect of appearance: A noticeable decline in personal care or upkeep of their home.
• Increased anxiety or irritability: Seeming more on edge or easily upset.

How You Can Help a Lonely Neighbour

Even small gestures can make a huge difference:

• Make simple connections: For someone who is isolated, the simplest things can mean the world. A friendly smile and a wave through a window, a text message, a note through the door, or an invitation to a local community event can be a lifeline. You may be the only outside contact they have that day. Even if someone doesn’t immediately respond, consistently reaching out shows you’re there for them when they’re ready.
• Offer practical help: Could you pick up some groceries for them, especially during bad weather? Offering assistance with small tasks can open a door to further connection.
• Get outside together: Invite them for a walk in the park or a trip to a local garden centre. The physical and mental health benefits of fresh air and gentle exercise are immense. If walking is a challenge, suggest meeting up at a café or a quiet spot outdoors. Why not see if any of your other neighbours fancy joining, too?
• Find common ground: Strike up a conversation and try to find shared interests. Perhaps you both enjoy gardening, local history, or watching a particular TV programme. Sharing stories and experiences can help break down barriers and create a sense of connection.
• Listen without judgement: Sometimes, all someone needs is a listening ear. Offer a safe space for them to share their feelings without interruption or offering unsolicited advice.
• Encourage them to seek support: If you think someone is really struggling, gently encourage them to get professional help. Let them know that there are many organisations that can provide support and guidance.

Useful Resources:

• Age UK: https://www.ageuk.org.uk/ - Offers support and advice for older people.
• The Silver Line: https://www.thesilverline.org.uk/ - A confidential helpline (call 0800 4 70 80 90) for older people experiencing loneliness.
• Mind: https://www.mind.org.uk/ - Provides mental health support and information, contact them at https://www.mind.org.uk/about-us/contact-us/.
• Samaritans: https://www.samaritans.org/how-we-can-help/contact-samaritan/ - Offers confidential support for anyone in distress.
• Campaign to End Loneliness: https://www.campaigntoendloneliness.org/ - Provides information and resources on loneliness.

By being aware and taking simple steps, we can all help to create a more connected and supportive community. Let's look out for our neighbours and make a difference.

No More Surprise Price Hikes: New Ofcom Rules Empower UK Telecoms Customers

Great news for UK telecoms customers! Say goodbye to sneaky mid-contract price rises linked to unpredictable inflation. New rules from Ofcom have come into force today, putting the power back in consumers' hands. From now on, telecoms providers must be completely upfront about any price increases, stating them clearly in pounds and pence at the point of sale.

For too long, many of us have struggled to understand the true cost of our phone, broadband, and pay TV contracts. Terms and conditions packed with jargon and linked to fluctuating inflation made it nearly impossible to budget effectively. Ofcom has now banned this confusing practice.

What's Changing?

• Transparency is Key: Any price rise written into your contract must be clearly stated in pounds and pence upfront. No more guessing games!
• Clear Timings: Providers must also be transparent about when these price changes will occur.
• No More Inflation-Linked Rises: Contracts can no longer include price increases tied to unknown future inflation rates.

Natalie Black CBE, Ofcom’s Group Director for Networks and Communications, explains, "More than ever, households want and need to plan their budgets. Our new rules mean there will be no nasty surprises, and customers will know how much they will be paying and when, through clear labelling."

Your Options:

While some providers offer contracts with no price rises at all, others may still include potential increases. However, if they do, they must give you 30 days' notice and the right to exit the contract without penalty. This means you're in control and can walk away if you're not happy with the changes.

Good News All Round:

This isn't the only positive development in the UK telecoms market. Competition is thriving, leading to lower average prices for broadband and mobile bundles, especially for faster packages. Investment in network upgrades is also expanding access to faster full-fibre broadband.

Support for Lower Incomes:

Ofcom hasn't forgotten about those on lower incomes. Social tariffs, available to those claiming certain benefits, offer cheaper packages without mid-contract price rises. It's encouraging to see that over 500,000 customers have already taken advantage of these vital support options.

In short, these new Ofcom rules are a significant win for consumers. Clearer pricing, more control, and continued competition mean a better deal for everyone. So, next time you're shopping for a new telecoms contract, remember your rights and demand transparency!

Source: Ofcom (17 Jan 2025)

Scammers Beware: UK Phone Providers Crack Down on Spoofed Calls

In the ongoing battle against scam calls, a major victory has been secured. As of today, UK phone providers are required to block international calls that mimic UK landline numbers. This strengthened industry guidance from Ofcom is a significant step in protecting consumers from fraudulent activity.

"Spoofing" – the practice of disguising a caller's real number – is a common tactic used by scammers. By imitating trusted UK numbers, such as those of banks, government departments, or even friends and family, fraudsters increase their chances of tricking unsuspecting victims. We're all more likely to answer a call from a familiar UK number than an unknown international one, and scammers know this.

How the New Rules Will Help:

From today, phone companies must identify and block all calls from abroad that falsely display a UK landline number as the "Presentation Number" (the number you see on your phone screen). There are a few limited exceptions for legitimate international calls, but these will be strictly controlled.

This new measure builds on previous efforts to block calls from abroad that use a UK number as the "Network Number" (the origin of the call). The impact of these measures is already clear. BT, for example, reported blocking up to one million scam calls per day within the first month of voluntarily implementing similar measures. Ofcom’s guidance now makes this crucial protection standard practice across the entire telecoms industry.

What About Spoofed Mobile Numbers?

While this is a huge step forward, the fight isn't over. Ofcom recognises that scammers also spoof UK mobile numbers and is working on solutions to tackle this issue. Last year, they sought input on the best technical approaches and are expected to announce their proposed next steps later this year.

A Collaborative Effort:

Today's strengthened guidance is a vital tool in disrupting international scammers. By blocking calls that falsely display UK landline numbers, it makes it much harder for these criminals to reach their targets.

Ofcom is committed to working alongside the police, other regulators, and the telecoms industry to protect consumers from scams. The upcoming measures to combat spoofed mobile numbers will further strengthen these efforts. This is a war of attrition against scammers, and these new rules are a powerful weapon in our arsenal. Stay vigilant, but rest assured that the UK is taking serious action to protect you from these fraudulent calls.

Source: Ofcom (29 Jan 2025)

Urgent: Burglary in Upton Road, DA6 8LX

On Saturday 18th January 2025 evening between 3-6pm, our home in Upton Road, DA6 8LX, was burgled. The thieves stole a significant number of valuable items, including my safe.

If you noticed any suspicious activity in the area around that time, please DM us immediately, or contact Bexleyheath police (quoting crime ref:01/7064646/25) or 020 8721 2021 or Crimestoppers.

Even the smallest detail could be crucial in helping us recover our belongings and prevent this from happening to others.

Please share this post to spread awareness within the community.

#UptonRoad #Burglary #Appeal #CommunitySafety

To protect it Register your property for FREE

Think WIDEN to prevent burglary

Source: Nextdoor

Blackwall & Silvertown Tunnels: What Drivers Need to Know

Starting April 7, 2025, you'll need to pay to drive through the Blackwall and Silvertown Tunnels. This applies to all vehicles, including cars, vans, and trucks.

Key Points:

* Charge Applies Both Ways: You'll be charged for each trip through the tunnels, whether you're going northbound or southbound.

* Hours of Operation: The charge will be in effect every day from 6:00 am to 10:00 pm, except for Christmas Day.

* How Much Will It Cost? tfl are still finalising the exact pricing, but you can find the latest details on their website closer to the start date https://tfl.gov.uk/modes/driving/auto-pay?intcmp=2154

* Discounts Available: Some discounts will be available. Check https://tfl.gov.uk/modes/driving/discounts-and-exemptions?intcmp=54579 for eligibility.

* Cleaner Vehicle Discount: Please note that the 100% discount for cleaner vehicles that applies to the Congestion Charge does not apply to the Blackwall and Silvertown Tunnels.

* Why Are We Charging? These charges will help fund the new Silvertown Tunnel and improve traffic flow in the area.

Find out what to pay, when to pay, how to pay, Auto Pay and exemptions.

Alert: Phishing Email Scam Targeting UK Residents with Fake Perfume Prize

phishing email scam

We're issuing an urgent alert about a phishing email scam currently circulating in the UK. This scam uses a deceptive email claiming the recipient has won a bottle of "La Vie Est Belle Eau De Parfum" from "The Perfume Shop."

How the Scam Works:

The email, often poorly written with grammatical errors (as seen in the attached example which misspells "congratulations" and "perfume"), informs the recipient they are a "winner" and prompts them to "Claim Now" by clicking a button or link. This link likely leads to a fraudulent website designed to steal personal information such as:

• Login credentials: usernames and passwords for email, social media, or online banking.
• Personal details: names, addresses, phone numbers, and dates of birth.
• Financial information: credit card numbers, bank account details, and security codes.

Key Red Flags to Watch Out For:

• Unexpected prize notifications: Be suspicious of emails claiming you've won a contest you didn't enter.
• Poor grammar and spelling: Legitimate companies rarely send emails with such errors.
• Generic greetings: Emails that don't address you by name are often mass-produced scams.
• Suspicious sender addresses: Check the sender's email address carefully. Does it match the supposed sender (in this case, "The Perfume Shop")? In the attached example, the email address redbullreyes1986@gmail.com is highly suspicious and clearly not an official address for a major retailer.
• Urgent calls to action: Phishing emails often create a sense of urgency to pressure you into acting quickly without thinking.
• Requests for personal information: Legitimate companies will never ask for sensitive information via email.

Protect Yourself:

• Never click on links in suspicious emails. Instead, visit the official website of the company in question by typing the address directly into your browser.
• Be wary of unexpected prizes or offers. If it sounds too good to be true, it probably is.
• Check the sender's email address carefully. Look for inconsistencies or unusual domain names.
• Report phishing emails to Action Fraud (the UK's national reporting centre for fraud and cybercrime) and to the company being impersonated (in this case, The Perfume Shop).
• Keep your antivirus software up to date.
• Enable two-factor authentication wherever possible for added security.

Example of the Phishing Email (as provided):

The attached image clearly demonstrates the hallmarks of a phishing scam. The poor grammar, generic message, and suspicious sender address are all major red flags.

Stay vigilant and protect yourself from these harmful scams. If you receive an email similar to this, delete it immediately and do not click on any links.

 

 

Urgent Security Alert: Beware of McAfee Renewal Scams Targeting UK Users

We're issuing an urgent warning to our UK readers about a sophisticated phishing scam currently circulating, disguised as a legitimate McAfee Total Protection renewal notice. This scam attempts to trick users into revealing personal and financial information.

The scam typically appears as an email or a pop-up on a website, displaying alarming messages like "Your device may have security threats!" and claiming "Your subscription to McAfee Total Protection may Expire Today." It often threatens account deletion within 48 hours to create a sense of urgency.

Key characteristics of this scam to watch out for:

• Sense of Urgency: The message emphasizes immediate action, such as "RENEW Now" or threats of account deletion.
• Generic Language: While it mentions McAfee, the language used is often generic and lacks specific details about your actual subscription.
• Unusual Formatting or Typos: Look for poor grammar, spelling errors, or inconsistent formatting in the message.
• Unexpected Contact: Be suspicious of emails or pop-ups about renewals if you didn't initiate the contact or aren't expecting a renewal at this time.
• Requests for Personal Information: The scam aims to collect personal data, such as login credentials, bank details, or credit card numbers. Legitimate security software providers will never ask for your password via email.
• Discount Offers: Offers of unusually large discounts (like the -10% mentioned in the attached image) are a common tactic used by scammers.

Example from the Scam (Attached Image):

The attached image provides a visual example of this scam. Notice the following:

• Alarmist wording ("2025 ALERT," "Your device may have security threats!")
• Emphasis on immediate renewal ("RENEW Your subscription to get full protection!")
• Generic reference code and account ID.
• Pressure to "Activate Now."

How to Protect Yourself:

• Never click on links in suspicious emails or pop-ups. Always go directly to the official McAfee website (www.mcafee.com) to manage your subscription.
• Verify your subscription status directly through your McAfee account.
• Be wary of unsolicited messages about security software renewals.
• Do not provide personal or financial information unless you are absolutely sure of the website's legitimacy.
• Report suspicious emails to McAfee and to Action Fraud (actionfraud.police.uk) in the UK.

If you believe you may have fallen victim to this scam, contact your bank immediately and report the incident to Action Fraud.

Please share this warning with your friends and family to help protect them from this dangerous scam.

Latest scams doing the rounds

Stay in the know about recent scams that are targeting people across the UK.

The latest warnings to be aware of include a DVLA vehicle tax scam and a train ticket scam on Facebook. Take a look at the full list based on your reports to our Which? Scam Action Alerts Facebook community and to our scam-sharer tool. See the trending scams

Source: Which? (21 Jan 2025)

Beware dodgy 'electric-saving devices'

A plug-in device sold by ElectraSavvy, which claims it can save you money on your electricity bills is leaving some people out of pocket.

Online reviews claim the device either didn’t work, didn’t arrive or they were subsequently charged again after buying it. Find out more about this dodgy product and how to avoid being conned. 

  How to spot a dubious product

Source: Which? (23 Jan 2025)

UK's Online Safety Act: A Summary

The Online Safety Act is a new UK law that aims to make the internet safer, especially for children. It puts more responsibility on social media companies and other online services to protect users from harmful and illegal content.

Here's a summary of the key aspects of the Act:

• Protecting children: The Act focuses heavily on protecting children from online harms, such as cyberbullying, exposure to pornography, and content promoting self-harm.
• Duties for online services: The Act requires online services to take steps to prevent and remove illegal content, including child sexual abuse material and terrorist content.
• Age verification: Online services that host age-restricted content will need to verify the age of their users.
• Protecting adults: The Act also aims to protect adults from legal but harmful content, such as content that promotes suicide or self-harm.
• Role of Ofcom: The media regulator Ofcom will have new powers to enforce the Act and hold online services accountable.

You can find more information about the Online Safety Act on the UK government website: Online Safety Act at https://www.gov.uk/government/publications/online-safety-act-explainer/online-safety-act-explainer and at Ofcom.

Fire at a hospital - Sidcup 🔥

Four fire engines and around 25 firefighters tackled a fire at a hospital on Frognal Avenue in Sidcup.

Part of a room on the first floor of a two storey building was damaged by the fire. 22 people left the building before the Brigade arrived. Three people were treated on scene by London Ambulance Service. 

Control Officers took the first of three calls at 0944 and mobilised crews from Sidcup, Eltham and Orpington fire stations to the scene. The incident was over for firefighters at 1036.

The cause of the fire is under investigation.

Source: LFB (19/01/2025)

Holiday Scams: Protecting Yourself (As Seen on Channel 5)

The Problem: Holiday Accommodation Scams

These scams often involve fraudulent listings on online platforms. Scammers may:

• Impersonate legitimate businesses: Copying logos and information from real companies.
• Create fake listings: Using stolen photos of properties that don't exist or aren't available for rent.
• Demand upfront payments: Often via methods that are difficult to trace, like bank transfers or cryptocurrency.

How to Use the Tools to Protect Yourself:

1. I-PRAC (International Property Rental Approval Certification):
• Check for I-PRAC certification: If a property or agency claims to be I-PRAC certified, verify this on the I-PRAC website. This provides a level of assurance that the business has undergone some verification. However, remember that no system is foolproof, and scammers might falsely claim certification.
2. CRM (Customer Relationship Management - from the business's perspective):
• This is less directly useful for you as a consumer. However, if you are contacting a larger agency, a lack of organised communication (e.g., slow responses, inconsistent information) might be a red flag. Legitimate businesses typically use CRM systems to manage inquiries effectively.
3. FOS (Financial Ombudsman Service):
• The FOS is a resource for after you've been scammed, if the scam involved a regulated financial service (like a bank transfer facilitated by a UK bank). They can't prevent scams but can help resolve disputes with financial institutions.
4. Google Lens (Reverse Image Search): This is your most powerful tool for proactive verification:
• Screenshot the property photos: Take screenshots of the photos used in the listing.
• Perform reverse image searches: Use Google Lens (as described in my previous response) to search for those images.
• Look for matches:
• Multiple websites with the same photos but different listings: This is a strong indicator of a scam. The same property is being advertised in multiple locations with different contact details, which is highly suspicious.
• Matches to stock photos or unrelated websites: This suggests the photos were stolen and the property doesn't exist as advertised.
• Matches to legitimate property listings on other platforms (e.g., reputable estate agent websites): This could indicate the scammer has copied the listing from a legitimate source.

Putting It All Together (Channel 5 Scenario):

If, as shown on Channel 5, you're looking at a holiday let in the UK:

• Start with Google Lens: Immediately perform reverse image searches on the property photos. This is the quickest way to identify potential red flags.
• Check for I-PRAC: If the listing claims I-PRAC certification, verify it.
• Be wary of payment methods: Avoid paying by bank transfer or cryptocurrency unless you are absolutely certain of the legitimacy of the agency. Credit card payments offer greater protection.
• If scammed, report it: Report the scam to Action Fraud (the UK's national reporting centre for fraud and cybercrime) and contact your bank if any financial transactions were involved. Then, if the scam involved a regulated financial service, you might be able to escalate to the FOS.

By combining these methods, you can significantly reduce your risk of falling victim to holiday accommodation scams. Remember, if something seems too good to be true, it probably is.

Source: https://www.channel5.com/show/holiday-scams-don-t-get-caught-out (as shown on ch5, 19 Jan 2025, 7pm) (Available Until: 19 December 2026)

More information:

Chargeback OR Credit Card s75 refund rights - Which? and Citizen Advice

https://www.atol.org/holiday-fraud/

Scams: Don't Get Caught Out (CH5)

How hackers can access your accounts

We spoke to Adam, a victim of a hacking scam, who had his Apple ID stolen. Three years and a court case later, he's still no closer to recovering his account.

A scam email opened the door to hackers who stole the account, including three terabytes of Adam's personal data. Find out how this type of scam works and how to spot the warning signs that you've been hacked.

How to spot a hacking scam

Source: Which? (15 Jan 2025)

6 things I would never do as a data expert

Clicking a button, logging into a website and placing an shopping order are all examples of when you share your data online. And while this isn't inherently bad, it can leave you vulnerable to scams if you're not careful.

Find out the six things our scams expert Tali Ramsey will never do with her personal data to help her stay ahead of the fraudsters.

What not to do

Source: Which? (13 Jan 2025)

HMRC scam warning

The self assessment tax return deadline is approaching, which means an increase in HM Revenue and Customs (HMRC) scams attempting to gain access to your bank account or personal details.

HMRC will never ask for your bank account details or personal information, so if you get a suspicious call, text or email, find out what you should do next.

If you need help with a tax return or any other money matters, you can get unlimited 1:1 guidance over the phone from experts you can trust with a Which? Money membership. Find out what a membership could offer you.

Avoid falling victim to tax scams

Source: Which? (15 Jan 2025)

Heads Up! Phishing Scam Alert: Fake Royal Mail Parcel Notification Text

Have you received a text message like this lately?

Royal Mail Parcel Notification

Dear Customer,

We regret to inform you that your Royal Mail parcel cannot be delivered due to missing or damaged address information. To ensure prompt delivery, please update your details by following the link below:

https://ah-updatet.top/uk [link removed - DO NOT CLICK - THIS IS A SCAM]

Instructions: Reply with Y to this message. Exit and reopen the message, or copy and paste the link into your browser. Please update your information within 12 hours to avoid further delays.

Thank you for your cooperation.

Best regards, Royal Mail Customer Service

Don't be fooled! This is a phishing scam!

Here's why you shouldn't click the link or reply:

• Missing or damaged address information: Royal Mail will usually leave a "grey card" at your door if they can't deliver a parcel due to an address issue. They won't ask you to update information via text message.
• Suspicious Link: The website address ("https://ah-updatet.top/uk") is not a legitimate Royal Mail website. Clicking it could lead to a fake website designed to steal your personal and financial information.
• Urgency and Pressure: Scammers often create a sense of urgency to pressure you into acting without thinking. Don't rush into anything!

How to Stay Safe:

• Don't click the link or reply to the message.
• Forward the suspicious text message to reportascam@royalmail.com. This helps Royal Mail track and report phishing attempts.
• You can also report the scam to Action Fraud at actionfraud.police.uk or by calling 0300 123 2040.

Here are some additional tips for spotting phishing scams:

• Check the sender: Phishing messages often come from unknown numbers or email addresses that don't look legitimate.
• Generic greetings: Scammers often use generic greetings like "Dear Customer" instead of your name.
• Requests for personal information: Royal Mail (or any legitimate company) will never ask for your personal information via text message.

If you're unsure about the legitimacy of a message, it's always best to err on the side of caution and not click any links. You can contact Royal Mail directly using their official website (https://www.royalmail.com/) or by phone to check on the status of a parcel.

By staying vigilant and sharing this information, we can help protect ourselves and others from these phishing scams. Let's keep our online information safe!

https://stopthinkfraud.campaign.gov.uk/reporting-fraud/#how-to-report-suspicious-activity

Visiting Reporting on this blog https://tr.ee/855wMBjF5Z

Phishing Scam Alert

Holidaymakers Beware: Phishing Emails Targeting Booking.com Users

Action Fraud warns of a rise in scams targeting holidaymakers who use Booking.com. Between June 2023 and September 2024, over 500 people reported losing a staggering £370,000 to these fraudulent schemes.

Here's how the scam works:

Hackers target hotels and accommodation providers, taking over their Booking.com accounts through phishing attacks. Once in control, these criminals send messages and emails to unsuspecting customers through the platform, often appearing as legitimate communication from the hotel itself.

These messages typically request urgent payments or credit card details, often citing made-up reasons like booking confirmation issues.

How to Protect Yourself:

• Be wary of unexpected requests: No legitimate Booking.com transaction will ever require credit card details via email, phone or text (including WhatsApp).
• Verify communication: If a hotel you booked with on Booking.com reaches out for payment information, always double-check the sender's details before responding. Contact the hotel directly through Booking.com's messaging system to confirm.
• Don't be pressured: Urgent payment requests, especially about booking cancellations, are a red flag. Contact Booking.com customer service through their official website or app to verify any suspicious communication.
• Double-check details: Any discrepancies between the message and your original booking confirmation should raise suspicion. Verify with Booking.com before proceeding.
• Links and attachments? Proceed with caution: Treat messages with links or requests to download files with suspicion. If unsure, contact Booking.com directly, not using any details provided in the suspicious message.

What to do if you suspect a scam:

• Report it! Forward suspicious emails to report@phishing.gov.uk and text messages to 7726.
• Stay informed: Visit Booking.com's "Safety Tips for Travellers" for more information: https://www.booking.com/trust_and_safety/travellers.html
• Report fraud: If you've lost money or provided financial information, contact your bank immediately and report it to Action Fraud: https://www.actionfraud.police.uk/

Remember: By staying vigilant and following these tips, you can protect yourself from becoming a victim of these holiday booking scams. Enjoy your travels!

Source: Action Fraud (10-01-2025) for further details and advice.

Action Fraud Scam warning

Working with You, Together, for a Safer, Friendlier Bexley

Building a Better Bexley - Together

Do you dream of a Bexley that's even safer and more welcoming for everyone? We do too! That's why the Bexley Council and the Bexley Borough Neighbourhood Watch Association (BBNWA) are joining hands to make it a reality.

Your Voice Matters

We believe the best way to achieve a safer, friendlier Bexley is by working together. Your concerns, ideas, and experiences are invaluable. Through the BBNWA's link tree (https://linktr.ee/bbnwa), you can:

• Report non-emergency issues: Let the council know about things like broken streetlights, graffiti, or abandoned vehicles.
• Sign up for crime alerts: Stay informed about local incidents and receive safety tips directly from the police.
• Connect with your Neighbourhood Watch: Find out about local initiatives and events happening in your area.
• Share your thoughts: We want to hear your ideas on how to make Bexley a better place. The link tree provides ways to get in touch and share your feedback.

Working with Our Local Safer Neighbourhood Teams

We also work closely with our local Safer Neighbourhood Teams (SNTs). These dedicated police officers and PCSOs are committed to addressing local concerns and building stronger community relationships. You can connect with your local SNT through the BBNWA link tree to:

• Raise specific concerns about crime or anti-social behaviour in your area.
• Attend local meetings and have your say.
• Get advice and support on crime prevention.

Beyond Reporting: Crime Prevention Tips, Latest Scams, and Looking Out for Our Neighbours

The BBNWA and our SNTs are committed to providing you with the latest information on crime prevention, emerging scams, and promoting community well-being. Here are some key tips:

Crime Prevention Tips:

• Home Security: Ensure your doors and windows are securely locked. Consider installing a burglar alarm and security lighting. Keep valuables out of sight.
• Online Safety: Be wary of phishing emails and suspicious links. Use strong passwords and keep your software up to date. Be cautious about sharing personal information online.
• Vehicle Security: Lock your vehicle and remove valuables. Park in well-lit areas. Consider using a steering wheel lock.
• Personal Safety: Be aware of your surroundings when out and about. Avoid walking alone in dark or isolated areas. Carry a personal alarm if you feel vulnerable.

Latest Scams:

Scammers are constantly developing new tactics. Stay vigilant and be aware of these common scams:

• Phishing emails/texts: These often mimic legitimate organisations like banks or government agencies. Never click on links or provide personal information unless you are certain of the sender's identity.
• Investment scams: Be wary of unsolicited investment offers promising high returns. If it sounds too good to be true, it probably is.
• Romance scams: Be cautious of people you meet online who quickly express strong feelings for you. They may try to trick you into sending them money.
• Doorstep scams: Be wary of unexpected callers offering services or trying to sell you something. Never feel pressured to make a purchase on the spot.

Looking Out for Our Neighbours, Especially the Elderly:

It's crucial to look out for our neighbours, especially those who are elderly or live alone. This is particularly important during periods of cold weather. Here are some ways you can help:

• Regular Check-ins: Pop round for a chat or give them a call to make sure they are okay.
• Offer Practical Assistance: Offer to pick up groceries, prescriptions, or run other errands.
• Ensure They Are Warm: Check they have adequate heating and are keeping warm. Offer to help with tasks like clearing snow or ice from their pathways.
• Be Aware of Changes: Be observant for any changes in their behaviour or routine that could indicate a problem.
• During Cold Weather: Pay extra attention during cold snaps. Ensure they have sufficient heating and warm clothing. Offer to help with tasks that might be difficult in icy conditions.

How and Where to Report:

• Emergencies: In an emergency (e.g., a crime in progress), call 999 immediately.
• Non-emergencies: For non-emergency incidents, you can report online via the Metropolitan Police website (accessible via the BBNWA link tree) or call 101.
• Action Fraud: To report fraud or cybercrime, contact Action Fraud online or by calling 0300 123 2040.
• BBNWA and SNTs: You can also report concerns and seek advice through the BBNWA link tree and by contacting your local Safer Neighbourhood Team.

Let's Make a Difference

By working together – the council, BBNWA, SNTs, and you – we can create a Bexley where everyone feels safe, supported, and at ease.

Here's what you can do:

• Visit the BBNWA link tree (https://linktr.ee/bbnwa) today!
• Become a member of your local Neighbourhood Watch.
• Talk to your neighbours and encourage them to get involved.
• Report any suspicious activity to the police.
• Be a good neighbour: Look out for each other and create a positive community spirit.

Together, we can build a safer, friendlier Bexley for all.