In today’s episode of Matt Allwright on Channel 5, consumer champion Matt was joined by fraud prevention expert Harleen Nottay to break down the latest tactics fraudsters are using—and, more importantly, how we as a community can protect ourselves.
At Bexley Neighbourhood Watch, keeping our local residents safe from fraud is a top priority. Here is a roundup of the core advice and action points highlighted during today’s show.
1. The Golden Rule: Stop, Challenge, Protect
Scammers rely heavily on creating a sense of urgency—whether they claim your bank account is compromised, a parcel couldn't be delivered, or a family member is in emergency financial trouble.
Stop: Take a moment to pause. Legitimate organizations, banks, or police officers will never pressure you into making an immediate financial decision or transferring funds on the spot.
Challenge: Ask yourself: Could this be fake? It’s okay to reject or ignore requests for personal information. Only criminals will try to rush or panic you.
Protect: If you suspect a contact is fake, report it immediately and contact your bank using the trusted number on the back of your card.
2. Common Scam Tactics Highlighted Today
Number Spoofing: Criminals can fake the caller ID displayed on your phone to make it look like your bank or the Metropolitan Police are calling. Tip: Hang up immediately. Wait at least 5 minutes (or use a different phone) to ensure the line is clear, then call the official organization directly.
Suspicious Texts (Smishing) & Emails (Phishing): Never click on links in unsolicited messages claiming you owe money or need to update account details.
Safe Account Lies: No real bank or police department will ever ask you to transfer money to a "safe account." If someone tells you to do this, it is a scam.
3. Actionable Tips to Protect Yourself & Neighbours
Use the 159 Hotline: If you receive a suspicious call claiming to be from your bank or credit card provider, hang up and dial 159. This secure, national hotline routes you directly to your bank's genuine customer service team.
Report Suspicious Messages:
Texts: Forward scam text messages free of charge to 7726 (which spells 'SPAM').
Emails: Forward suspicious emails to report@phishing.gov.uk.
Set Up Call Blockers: For elderly or vulnerable relatives in Bexley, consider setting up landline call blockers or checking if their phone provider offers free nuisance-call shielding.
Talk to Your Neighbours: Scammers thrive in isolation. Check in on your neighbours and share these tips. If a crime is currently in progress or someone is at your door, call 999.
Need Further Support?
If you think you have lost money to a scam, contact your bank immediately and report it to Action Fraud or by calling 0300 123 2040.
Stay vigilant, look out for one another, and let's keep Bexley safe!
— Your Bexley Neighbourhood Watch Team
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| Watchpoint: Stopping Fraud - click to view enlarged |
