Stay alert about the latest scams from Amazon

Tips to protect yourself from impersonation scams

Scammers posing as various organisations like Amazon may send you calls, texts, and emails with various tactics to try to deceive you to provide personal information or sign-in credentials. What to watch out for? Scammers may tell you there is a fraud investigation and you must “verify” your account or claim there is an unauthorised or fraudulent activity on your Amazon account. How can you avoid being scammed? Amazon will never ask you to share your password, account sign-in One-Time Password (OTP), or verify sensitive personal information over the phone. Visit the Message Centre on Amazon.co.uk or on our app to review authentic emails from Amazon. Go directly to our website, and go to Your Account to make changes to your billing and account information. Customer Service is available 24/7 to help with any questions you may have. Keep others safe If you receive communication — a call, text, or email — that you think may not be from Amazon, please report it to us at amazon.co.uk/reportascam. Ahead of Black Friday, Amazon UK is supporting the efforts of the Stop! Think Fraud campaign to help protect you from scams. 2-step verification (2SV) gives your Amazon account an extra level of protection which means that even if a criminal knows your password, they still won’t be able to access it. Consider setting up 2-step verification when available to your online accounts to help prevent unauthorised account access. You can set up 2-step verification at amazon.co.uk/2SV. For more information on how to stay safe online, visit Security & Privacy on the Amazon Customer Service page.